FAQs

We want your experience at Celestial Beauty to be seamless and enjoyable. Here are answers to some of the most common questions we receive.

  • Q: Do you accept walk-ins?

    A: All services are by appointment only to ensure personalized care and attention.

  • Q: How do I book an appointment?

    A: Visit our Booking Page, select your desired services, and follow the steps to secure your appointment. A valid card on file is required to confirm your booking.

  • Q: Why do I need to have a card on file?

    A: A card on file is required to confirm all bookings. It will only be charged if you fail to show up or cancel/reschedule with less than 24 hours' notice.

  • Q: What is your cancellation policy?

    A: We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may result in a charge to the card on file.

  • Q: Can I bring a guest to my appointment?

    A: To maintain a relaxing environment, we kindly ask that you do not bring extra guests unless they are receiving a service.

  • Q: What happens if I’m late to my appointment?

    A: If you are more than 10 minutes late, your appointment may be shortened or rescheduled to avoid delaying other clients. Late arrivals may still be charged for the full service.

  • Q: Do you offer makeup trials for bridal services?

    A: Absolutely! Bridal trials are highly recommended to ensure your look is perfect for your special day.

  • Q: Do you require a deposit?

    A: A 20% deposit is required ONLY for bridal bookings to secure your date.

  • Q: How far in advance should I book my appointment?

    A: We recommend booking at least 2-3 weeks in advance for regular services and 4-6 weeks for bridal or special event bookings.

  • Q: Is a consent form required for my service?

    A: Yes, certain treatments require a signed consent form. These services will be clearly listed on our Services Page for your reference. A link to the consent form will be sent to you with your booking confirmation and must be completed before your appointment.

  • Q: Do you offer gift cards?

    A: Yes! Gift cards are available and can be purchased online or in-studio. They make the perfect gift for any occasion.

  • Q: Can I change my service on the day of my appointment?

    A: Changes to services are subject to availability. We recommend finalizing your choices during booking to ensure adequate time for your appointment.

  • Q: What should I do if I have a reaction to a product?

    A: Contact us immediately if you experience any discomfort or reactions following your service. We’ll provide aftercare advice and address any concerns.

  • Q: What should I do to prepare for my appointment?

    A: Preparation instructions will be sent in your booking confirmation email, but here are some general guidelines based on the service:

    Eyelash Services: A clean face with no heavy makeup is strongly encouraged to ensure the best application.

    Brow Services: Light makeup is fine if you’ve filled in your brows—it helps your service provider understand your preferred style.

    Facial Services: Arrive with minimal to no makeup for optimal results.

    Makeup Services: Please come with a clean, bare face to allow for smooth application.

  • Q: What forms of payment do you accept?

    A: We use GlossGenius to process payments, which accepts all major credit cards, including Visa, Mastercard, Amex, and Discover, as well as debit cards. Customers can pay through various methods, such as:

    Online payments.

    In-person card reader transactions.

    Storing cards on file for future use.

    Digital wallet payments, like Apple Pay and Google Pay.

    Cash payments are also accepted in-studio.

  • Still Have Questions? If your question isn’t listed here, feel free to reach out via email or phone—we’re happy to help!